Monday, March 21, 2011

Groupon, LivingSocial and daily deals now integrated in Bookeo

It is no secret that daily deals site like Groupon and LivingSocial are hugely popular, and a great marketing tool.

But what happens when your deal is published, and a flood of customers ring or visit online to book an appointment? If you try to handle all coupons by hand, you'll quickly spend more time managing bookings, coupons and payments than providing the actual service!

This is why Bookeo has just launched a new important feature - you can define promotions linked to coupon codes purchased by customers, so that every coupon code is validated and the discount automatically applied to the booking.

No more manual checking of coupons. No more customers double-dipping coupons. Always the right discount applied. Everything prepaid. And you save a huge amount of time!

How it works
In your Marketing / Promotions page, simply create a new Promotion, and select the promotion type "multiple coupon codes (Groupon, LivingSocial...)".

Then upload the spreadsheet file containing all the coupon codes (Groupon, LivingSocial etc. will normally provide this file).

adding coupon codes


Define the discount to apply, the service(s) to which the promotion applies, and the validity.

When a customer with the coupon comes and books online, he can simply click on the 'enter promotion code' button, and enter his coupon. Bookeo will validate the coupon (also checking it has not been already used), and present the discounted price. At the end of the booking, if you require prepayment, the customer will only have to pay the discounted price. Easy!

a customer entering his coupon while booking online


And what if a customer calls to book via phone? While inputting the booking, you can type in the coupon code provided by the customer. Bookeo will check in real time if the code is valid, and if it is, it will show the discounted price. Easy!

you can input and validate coupons in real-time, too

Wednesday, March 16, 2011

New features: enjoy more scheduling flexibility

We have received a lot of feedback from customers loving Bookeo - and a few feature requests.

One of the most common trends in the requests we have received is that flexibility is never enough.


Every Bookeo user is different, has different needs, and so uses Bookeo in different ways. The more flexible Bookeo is in adjusting to very different needs, the more useful it becomes.

This is why we've been busy working on few important new features.

You can now create bookings in the past
Some people use Bookeo also to keep track of customers' activity that has already occurred. This is why they asked to be able to create bookings for appointments that have already occurred. This is now possible - instead of getting an error message, Bookeo will prompt for confirmation (just to make sure you know what you're doing) and then will happily proceed.
Of course there will be no... er... reminders sent to the customer!


create bookings in the past


You can now create bookings outside your regular schedule
When creating booking in your calendar, you can now create bookings in the 'time off' areas of your schedule (grey areas).

Note that by default the calendar displays only the opening hours in your calendar (ex. 9am-6pm), to keep the calendar compact. So how do you create a special booking at, say, 8pm?

Simply click on the new '24 hours' button that you can find at the bottom right corner. This will show the full 24 hours calendar, and you can then create bookings at any time.

view the full day calendar


You can now 'open' specific slots in your calendar, outside your regular schedule
Imagine consultant "Sally" will be in the office next Sunday morning, to deal with a special event (ex. the Academy Awards night is on, and you have customers that must see you on that morning). You can now open your schedule for that time interval only, so that your customers will be able to make a booking for that time.
To do so, simply click on Settings/Consultants and rooms/Sally , and then input the new interval in 'Special available time slots'
That is all!

customize your schedule